Duo Tequilife Pink + Blue

The following terms apply to all shipments made within the Mexican Republic. This policy may change without prior notice. Corporativo Tequilife SA de CV  may make returns provided that each and every one of the conditions established in this policy are met. 

Cancellation of orders:

The customer has the right to cancel his order during the next 24 hours after making his purchase en www.tequilife.com.mx , the customer must contact the phone 333-952-4681 or send an email to contacto@tequilife.com.mx , indicating that you want to cancel your order and provide the bank details where you want it to be done the return of your money. The refund will be made during the 7 business days after the cancellation of the order via bank transfer to the account number that you have provided us at the time of cancellation.

Cancellation of processed orders:

In the event that the order has already been processed and shipped, the customer must reject the delivery at the time the courier company delivers it, in this case the return shipping costs will be borne by the customer. In case of rejecting it at the time of delivery, the customer must make the return by parcel and the cost will be borne by the customer.

Wrong or defective product (return for physical exchange) 

If you have received a wrong or defective product, please contact us by phone at 333-952-4681 or by email contacto@tequilife.com.mx indicating the order number , details of the product and the reason for the change or return. Consider that you have 7 business days from the receipt of the order to proceed with the replacement of the same.

Once the returned product has been received, it will be evaluated and it will be defined based on the conditions of the same if the return is appropriate or not, if not, you will be informed at the telephone or email that you have provided us, if it is appropriate and If you want your money back, the company staff will contact you and ask for your bank details to proceed with the refund of your money. This process can take up to 7 business days after you have sent us your bank details for the transfer. In this case, the shipping costs will be borne by the Customer.

SHIPPING AND DELIVERY

At Tequila Tequilife, we value each and every customer. Customer satisfaction is always our top priority.

Shipping National

The normal delivery times are: 3 a 5 business days 

AFTER YOU HAVE PURCHASED

When will my order be processed?
We want to make sure you get your items as quickly as possible. 

Please note that we do not ship on weekends.

Any orders placed after 1pm will be shipped the next business day.

We cannot specify delivery times and/or days, as we deliver via courier companies that maintain their own schedules.

Shipping confirmation
A shipping confirmation will be emailed to you as soon as your item has shipped, allowing you to track the status of your shipment.

If you have not received your order within 10 business days of your purchase, please contact us by mail to support you. You have up to 5 business days from your purchase to notify us of any of the following; you did not receive your order; It was returned or delivered to another person, or to a different address than the owner of the purchase. Otherwise your order will be marked as delivered and a refund or reshipment will not be possible, you will have to place the order again.

Please inspect all items before signing for your package, if there is any damage you need to report it to the courier driver and note it when you sign as this is the responsibility of the courier company.

* For some remote areas in Mexico, the shipping rate may take a little longer.